Returns Policy, We make every effort to ensure that your roof and accessories arrive in A1 condition.
All adhesives, tools and accessories are individually wrapped in bubble wrap before being packed in to the cardboard boxes. Larger roof membranes weighing over 60kg may be delivered on a pallet. If so these will be secured with banding and then shrink wrapped to ensure the membrane arrives in perfect condition.
Wherever possible we like to re-use packaging inline with our Environmental Policy so don’t be surprised if your order arrives in perfect condition in a re-cycled box. Returns Returns can only be accepted on non-cut goods. So if you’re ordering any of our roofing membrane be sure to order the correct sizes.
All return products such as Adhesives, Sealant and Accessories must be returned 14 days after point of sale. If the purchaser is returning unwanted items for any reason other than the items being faulty, incorrect or unsuitable substitutions then a re-stocking charge of 20% of the goods value will be charged to the purchaser.
Where the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by the Company, the Company will meet the cost of return provided the Company nominates the carrier.