Delivery Policy
We will deliver to the delivery address as instructed by the purchaser. The purchaser is responsible for ensuring an authorised person is present at the address to sign for and take delivery of the goods. CRS and/or their couriers will not be held liable for any losses if an unauthorised person takes delivery of the goods. All larger items and consignments of our goods are classed as hazardous and therefore the delivery drivers cannot leave goods unattended.
You’re Responsibility: Please ensure that someone is present at the delivery address to sign for the goods. If this may be a problem, please call us for advice. Most small items will be delivered by parcel courier and they can be left somewhere secure if you provide clear instructions at the time of order. There is a ‘special instructions box on the ‘delivery address’ page of the website for this purpose. We will assume that all delivery addresses can be accessed easily by lorries. If not, then it is your responsibility to inform us of any access restrictions to the delivery address at the time of order. Our couriers will try to deliver your order twice. If unable to deliver then they will leave contact cards. If they do not receive contact from you or us within the following week, the order will be returned to CRS. If you request an order to be re-sent from CRS to yourself after it has been returned to CRS for the above reasons, further delivery charges will be incurred.
Delivery Times & Damages: Delivery time periods are estimates and cannot be guaranteed. CRS use third-party courier companies and on rare occasions, delays may occur due to reasons beyond our and their control. Because delivery dates and times cannot be guaranteed, purchasers are not entitled to consider late delivery to automatically be a breach of contract. For these reasons, we strongly recommend that you do not book any contractors, tradesmen or urgent work until you have received and checked the goods. Our liability to you shall not, in any event, include losses to third parties or losses related to any business of yours, such as profits or business interruption, neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these terms and conditions or our legal duties. Returns Policy We take pride in the quality of our products and hope that you will find them satisfactory. In the event of a fault or an error, we will replace it as soon as possible. If we are unable to replace the item or provide a suitable alternative then we will refund you. Please ensure that you check your items carefully upon receipt and notify us of any damaged, missing or incorrectly sent items within 24 HOURS of receiving the goods so that we can resolve the problem straight away.
Mistakes & Returns: Many of our products have reasonably short shelf lives. If goods are allowed to go out of date and therefore become unusable before we are informed of any issues then we may not be able to help. We rely on third-party couriers who are usually very careful, but very occasionally problems can occur. If your goods arrive damaged, please be prepared to provide photographs to us as proof. We may forward these photographs to our couriers as part of any claims process. We cannot be held responsible or liable if you have made a mistake in ordering, for example, by ordering the wrong items or ordering too much, but we will try and help where possible. In these situations we reserve the right to charge for the cost of any collection and/or a 20% handling charge, this does not affect your statutory rights.
Consumer Rights: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (The UK implementation of the EU Directive on Consumer Rights 2011/83/EC), you may have the right to cancel your order and claim a refund. These cancellation rights may only apply to distance sales transactions (remote sales conducted largely or wholly by telephone, internet or post), they must be carried out within the European Union and they only apply to private customers buying for personal use, they do not apply to customers buying for or in the course of a trade or business. To exercise these rights you can either fill out the model cancellation form accessible here: or you may contact us by phone, email, fax or letter and tell us you wish to cancel within 14 days of you receiving the goods. For your records it is advisable to state your intentions in writing. If you have already received the goods then they must be unused, with the original packaging and in the same condition that they reached you. If not, you may lose your right to cancel. We will charge the customer the reasonable cost of collecting the canceled goods. As an estimate, the collection costs will be the same as the original delivery charge for the order. Alternatively, a customer may arrange to return the goods to CRS themselves at their own expense and CRS will refund the cost of the items upon receipt of the goods. If you are buying in the course of a trade or business, or you are based outside the European Union, please be aware that you may not have the automatic right to cancel your order with CRS. However, please contact us with any concerns and we will strive to assist you where we can.
Complaints: This does not affect your statutory rights as may be applicable under UK legislation. Complaints Procedure We put every effort into providing quality products and a seamless service but we recognise that sometimes things can go wrong. If you have a concern please contact us as soon as possible and we will take steps to address any issues. Please contact us by telephone, email, fax or by post as soon as the concern arises and we will acknowledge your complaint within 2 working days. It may take longer to resolve but we will assign a person to your case and they will ensure they continue to maintain contact until the matter is resolved.
