Terms & Conditions Buying Online

About Us

CRS Composite Roof Supplies is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at crs.supplies@mail.com

Making A Purchase

Making a purchase could not be easier. Just browse our online catalogue, and click on any items that you wish to buy and add them to the shopping cart. Click 'confirm' to go onto more items or 'checkout now' if you have finished your selection. Next you will be asked to enter a few details about yourself that we require to process the order, then just click ''confirm'' and the order is submitted.

Before you can submit the order, you will be asked to accept our terms and conditions. By ticking this box you are agreeing that you have read, understood and accepted our terms and conditions. 

Once you have submitted the order through our website you will be sent an automatic email which acknowledges your order. For the purposes of contract law, this email confirmation is not acceptance or confirmation of any contract.

We will indicate acceptance of the order and therefore the contract by sending you the goods and the contract will be confirmed and concluded by you receiving either a printed or emailed invoice for the order.

Occasionally we will not have the amount of stock that may be required to fulfill an order, if this happens, you will be contacted by phone and/or email on the day we receive the order. We will contact you to inform you of the revised delivery date, back order the items or offer suitable alternatives. If the options presented are not suitable you can cancel either the items in question or the whole order. If we substitute the items and the substitutes are unsatisfactory then you have the right to cancel these items and we will collect them.

If we are unable to reach you, the order will be put on hold until you have contacted us to discuss the order. 

Our website is designed to make it easy to change your order at the shopping cart and checkout, but if you are unable to rectify a mistake or make a change, please contact us by phone or email and we will assist you.

Shipping And Handling

Orders required to be delivered on the next day MUST be placed before 12 Midday. All orders placed after 1pm are likely to be despatched on the following working day.

Orders are processed and deliveries undertaken during working days only. Working days are Monday to Friday and do not include Saturdays, Sundays or bank holidays. 3 day deliveries may be delivered sooner. 3 working days does not include the day of despatch. 

The prices stated are for delivery to mainland England, Wales and southern Scotland.

Other areas in the UK, such as northern Scotland, Northern Ireland and all offshore islands may be charged at higher rates and a next working day service may not be available. Northern Scotland postcodes include AB, IV, KW, PA20-80 and PH5-50. 

If your delivery charge shows as £0.01 then this is not the true cost and there will be more to pay. This is because certain outlying areas of the UK are priced on application by our couriers and therefore our website is unable to calculate the cost at the time of the order. We will contact you with the actual delivery cost and to take payment of the additional costs.

Delivery Schedule

Orders are processed Monday to Friday.

Despatch Service (that is 3 day or Next Day) excludes despatch date, Saturday, Sunday and Bank Holidays. 

If your order arrives before 12pm, we will normally despatch your order the same day.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

We will deliver to the delivery address as instructed by the purchaser. The purchaser is responsible for ensuring an authorised person is present at the address to sign for and take delivery of the goods. CRS and/or their couriers will not be held liable for any losses if an unauthorised person takes delivery of the goods.

All larger items and consignments of our goods are classed as hazardous and therefore the delivery drivers cannot leave goods unattended. Please ensure that someone is present at the delivery address to sign for the goods. If this may be a problem, please call us for advice.

Most small items will be delivered by parcel courier and they can be left somewhere secure if you provide clear instructions at the time of order. There is a 'special instructions' box on the 'delivery address' page of the website for this purpose. 

We will assume that all delivery addresses can be accessed easily by lorries. If not, then it is your responsibility to inform us of any access restrictions to the delivery address at the time of order.

Our couriers will try to deliver your order twice. If unable to deliver then they will leave contact cards. If they do not receive contact from you or us within the following week, the order will be returned to CRS. If you request an order to be re-sent from CRS to yourself after it has been returned to CRS for the above reasons, further delivery charges will be incurred.

Delivery time periods are estimates and cannot be guaranteed. CRS uses third party courier companies and on rare occasions, delays may occur due to reasons beyond ours and their control. 

Because delivery dates and times cannot be guaranteed, purchasers are not entitled to consider late delivery to automatically be a breach of contract. For these reasons, we strongly recommend that you do not book any contractors, tradesmen or urgent work until you have received and checked the goods.

Our liability to you shall not, in any event, include losses to third parties or losses related to any business of yours, such as profits or business interruption, neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these terms and conditions or our legal duties.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added.

Credit Card Security

There are no known cases of credit or debit card fraud occurring whilst using our shopping system over the internet. We use a secure third party payment gateway, Sagepay, to process all card payments. This way no card details are passed through or stored on any of CRS's websites.

Guarantee

We take pride in the quality of our products and hope that you will find them satisfactory. In the event of a fault or an error we will replace it as soon as possible. If we are unable to replace the item or provide a suitable alternative then we will refund you.

We cannot be held responsible or liable if you have made a mistake in ordering, for example, by ordering the wrong items or ordering too much, but we will try and help where possible. In these situations we reserve the right to charge for the cost of any collection and/or a 20% handling charge, this does not affect any rights you may have under the Consumer Protection (Distance Selling) Regulations 2000.

Reaching Us

If you need to reach us, please email us on crs.supplies@mail.com alternatively, you can call us on 02071013977

International 02071013977

Privacy Policy

CRS Fibreglass Supplies do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Returns Policy

Under the Consumer Protection (Distance Selling) Regulations 2000 you may have the right to cancel your order and claim a refund within 7 working days of receiving the goods. To exercise these rights you need to contact us by phone, email, fax or letter and tell us you wish to cancel. If you have already received the goods then they must be unused, with the original packaging and in the same condition that they reached you. 

We will charge a reasonable amount to cover the cost of collecting the cancelled order or a customer may arrange to return the goods to CRS themselves. Our choice of delivery company must be used for health & safety reasons.

These cancellation rights only apply to private customers buying for personal use, they do not apply to customers buying for or in the course of a trade or business. 

Remittance Terms 

For immediate despatch you may wish to pay using any major credit or debit cards, when completing your on-line order form. Alternatively you may wish to complete your on-line order form and just mail us your cheque after we have confirmed total by email.

JOIN CRS

Our Trade Terms

Exclusive access to our trade prices are available to trade customers only we reserve the right to update amend and change the prices of our products at any time.

Usage

We monitor user usage of our trade area of the website, we reserve the right to deny access to logins after periods of inactive use. We will monitor usage on a 3-6 monthly basis our high account users will benefit from further discounts.

Price notifications will be sent via user email addresses on record

Payment to CRS must be made in full before we dispatch any order's.

Shipping will be calculated at head office. An invoice will be sent for your consent.

Order before 12pm for Same Day Dispatch

For orders placed before 12pm we will process your order the same day for next working day delivery. Please still allow 1-3 working days

Orders placed after 12pm will be processed the next working day with delivery the next working day after. Please allow 1-3 working days

Delivery Times

On the day of your delivery our courier's will arrive any time between 7.30am and 5.30pm. Should you require a more specific time of delivery please make a note of this on your order, or call us on 0207 101 3977

We make every effort to ensure that your roofing materials and accessories arrive in A1 condition. All adhesives, tools and accessories are individually wrapped in bubble wrap before being packed in to the cardboard boxes.

Larger roof membranes weighing over 60kg may be delivered on a pallet. If so these will be secured with banding and then shrink wrapped to ensure the membrane arrives in perfect condition.

Wherever possible we like to re-use packaging inline with our Environmental Policy so don’t be surprised if your order arrives in perfect condition in a recycled box.

Returns

Returns can only be accepted on non-cut goods. So if you are ordering any of our roofing membrane be sure to order the correct sizes.

All return products such as Adhesives, Sealant and Accessories must be returned 14 days after point of sale.

If the purchaser is returning unwanted items for any reason other than the items being faulty, incorrect or unsuitable substitutions then a re-stocking charge of 20% of the goods value will be charged to the purchaser.

Where the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by the Company, the Company will meet the cost of return provided the Company nominates the carrier.

We will deliver to the delivery address as instructed by the purchaser. The purchaser is responsible for ensuring an authorised person is present at the address to sign for and take delivery of the goods. CRS and/or their couriers will not be held liable for any losses if an unauthorised person takes delivery of the goods.

All larger items and consignments of our goods are classed as hazardous and therefore the delivery drivers cannot leave goods unattended. Please ensure that someone is present at the delivery address to sign for the goods. If this may be a problem, please call us for advice.

Most small items will be delivered by parcel courier and they can be left somewhere secure if you provide clear instructions at the time of order. There is a 'special instructions' box on the 'delivery address' page of the website for this purpose.

We will assume that all delivery addresses can be accessed easily by lorries. If not, then it is the purchasers responsibility to inform us of any access restrictions to the delivery address at the time of order.

Our couriers will try to deliver your order twice. If unable to deliver then they will leave contact cards. If they do not receive contact from you or us within the following week, the order will be returned to CRS. If you request an order to be re-sent from CRS to yourself after it has been returned to CRS for the above reasons, further delivery charges will be incurred.

Delivery time periods are estimates and cannot be guaranteed. CRS uses third party courier companies and on rare occasions, delays may occur due to reasons beyond ours and their control.

Because delivery dates and times cannot be guaranteed, purchasers are not entitled to consider late delivery to automatically be a breach of contract. For these reasons, we strongly recommend that you do not book any contractors, tradesmen or urgent work until you have received and checked the goods.

Our liability to you shall not, in any event, include losses to third parties or losses related to any business of yours, such as profits or business interruption, neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these terms and conditions or our legal duties.

Returns Policy

We take pride in the quality of our products and hope that you will find them satisfactory. In the event of a fault or an error we will replace it as soon as possible. If we are unable to replace the item or provide a suitable alternative then we will refund you.

Please ensure that you check your items carefully upon receipt and notify us of any damaged, missing or incorrectly sent items within 14 days of receiving the goods so that we can resolve the problem straight away. Many of our products have reasonably short shelf lives. If goods are allowed to go out of date and therefore become unusable before we are informed of any issues then we may not be able to help

We rely on third party couriers who are usually very careful, but very occasionally problems can occur. If your goods arrive damaged, please be prepared to provide photographs to us as proof. We may forward these photographs to our couriers as part of any claims process.

We cannot be held responsible or liable if you have made a mistake in ordering, for example, by ordering the wrong items or ordering too much, but we will try and help where possible. In these situations we reserve the right to charge for the cost of any collection and/or a 20% handling charge, this does not affect your statutory rights.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (The UK implementation of the EU Directive on Consumer Rights 2011/83/EC), you may have the right to cancel your order and claim a refund.

These cancellation rights may only apply to distance sales transactions (remote sales conducted largely or wholly by telephone, internet or post), they must be carried out within the European Union and they only apply to private customers buying for personal use, they do not apply to customers buying for or in the course of a trade or business.

To exercise these rights you can either fill out the model cancellation form accessible here: or you may contact us by phone, email, fax or letter and tell us you wish to cancel within 14 days of you receiving the goods. For your records it is advisable to state your intentions in writing. If you have already received the goods then they must be unused, with the original packaging and in the same condition that they reached you. If not, you may lose your right to cancel.

We will charge the customer the reasonable cost of collecting the cancelled goods. As an estimate, the collection costs will be the same as the original delivery charge for the order. Alternatively a customer may arrange to return the goods to CRS themselves at their own expense and CRS will refund the cost of the items upon receipt of the goods

If you are buying in the course of a trade or business, or you are based outside the European Union, please be aware that you may not have the automatic right to cancel your order with CRS. However, please contact us with any concerns and we will strive to assist you where we can. This does not affect your statutory rights as may be applicable under UK legislation.

Complaints Procedure

We put every effort into providing quality products and a seamless service but we recognise that sometimes things can go wrong. If you have a concern please contact us as soon as possible and we will take steps to address any issues.

Please contact us by telephone, email, fax or by post as soon as the concern arises and we will acknowledge your complaint within 2 working days. It may take longer to resolve but we will assign a person to your case and they will ensure they continue to maintain contact until the matter is resolved.